We've answered your most frequently asked questions.
How can I be sure that the dose is actually gets ingested?
To ensure the dose is visible and actually ingested, we always recommend administering onto a clean surface, onto food item, or into a drink. The built-in applicator allows the dose to be accurately dispensed each time.
What is the best way to dispense my drops?
The Euro Ddropper® works with gravity to dispense the exact dose in each drop. Sometimes this takes a few seconds. If air becomes trapped in the Euro Ddropper® mechanism, it can help to hold the bottle on a slight angle or put the cap on and gently turn it upside down and right again a few times before use. No need to shake the bottle. Do not remove the Euro Ddropper® dispenser and use any other utensil, such as an eyedropper. As your bottle is used over time, the drops may begin to come out more slowly. This may mean that it is time for a new bottle. Want more tips?
Should I shake the bottle to get the drop out?
There is no need to shake the bottle to get the drop out. Simply hold the bottle upside down and let the drop come out by itself due to gravity. Allow it some time, as it usually takes a few seconds. Still having trouble?
Health and Safety
My bottle was left outside, is it still alright?
This will vary from product to product.
Ddrops® are tested across a wide range of temperatures including those below freezing. Like most liquids, it may thicken, solidify or become cloudy once frozen. Allow the bottle to return to room temperature before using.
What happens if too many drops were taken?
We always recommend administering onto a clean surface first to avoid any over consumption. If you are concerned, we recommend you contact your health care practitioner.
How long is the bottle good for after being opened?
After first use, the product remains suitable for the number of servings indicated on the label. Please refer to the storage conditions, number of servings, and the expiry date. The expiry date is printed on both the bottle and the box.
What if there has been a reaction to the product?
If believed to have an allergic reaction, please call your health care professional and seek medical help.
How come my bottle is not filled to the top and looks partially empty?
All products are filled to the specific number of dosages listed on the bottle. The bottles are not filled to the very top, so they will appear to be partially full. Our bottle sizes are chosen for ease of use, safety, and label readability. Always check that the safety seal neckband is intact when you first open the box. To read more about our Quality, click here.
How should products be stored?
The cap should always be on when not in use, and always keep product out of reach of children. The expiry date and storage conditions are printed on both the bottle and the box. Please always read the label for specific instructions.
When should I contact my health care practitioner?
When it comes to health, if you notice something unusual with yourself or someone in your family, it is always best to seek advice from your trusted health care practitioner.
With the any one of the following situations, you should consult a doctor:
- If symptoms are severe, worsen, or persist for more than 2 days
- If symptoms are accompanied by high fever
- Other concerns such as shortness of breath or severe pain
About Ddrops Company
How do I know if the product I purchased are authentic?
Ddrops Company is in strict compliance with GMP (Good Manufacturing Practices) and holds an NSF product certification. Consumers should carefully select the source they obtain Ddrops® products. Ddrops Company cannot validate the authenticity of a product based on a picture or any other descriptive information. Authentic Ddrops® products can be purchased through approved retailers (see Where to Buy). Consumers should be cautious of offers from resellers that sell Ddrops® products at "very low discount prices."
Vitamin D Products
What is the source of the vitamin D3 used in Ddrops® products?
Vitamin D3 starts as lanolin (the oil obtained from sheep and lamb wool). The lanolin is exposed to ultraviolet light to activate the cholesterol that then turns into vitamin D3. This gets purified and used for vitamin D supplements. Although Ddrops® brand vitamin D3 is an animal sourced product, the animal is not harmed during this process. This means that Ddrops® products are suitable for lacto-ovo vegetarians. Vegan Ddrops® contain vitamin D2 which is not an animal source.
I have an allergy. Can I still take Vitamin D Ddrops®?
All of our Ddrops® products do not contain most common allergens, and are free from corn, dairy, eggs, fish, gluten, lactose, peanuts, shellfish, wheat, yeast, preservatives, artificial colouring, and/or flavours. The base for all of our liquid vitamin D supplements is fractionated coconut oil, where the proteins and potential allergens have been removed. If you or any members of your family has an allergy, it is always best to speak to your health care practitioner to see if Ddrops® products are right for you.
What are the ingredients in Ddrops®?
Parents are pleased to learn that Ddrops® contains only fractionated coconut oil and vitamin D - and that's it! Our fractionated coconut oil contains no chemicals, additives or preservatives. All Ddrops® products are free of peanuts, wheat, gluten, soy, eggs, and dairy. Ddrops® are free from most common allergens and can be enjoyed by the entire family.